F&Q
Are your albums and merch official?
Of course! All products are sourced from reputable sites straight from South Korea. You can also check the authenticity by the KOMCA sticker.
How long will it take for my order to arrive?
If all products in your order are in stock, your order will be shipped out within 1-3 business days.
If any of the products in your order are a pre-order or are not in stock, your order will be shipped out once all products are in stock. You can find the estimated stock date on the product page.
What is a PRE-ORDER and why is it better to pre-order an album?
Pre-ordering guarantees that you will be one of the first ones to receive the product. Once a new product comes to our warehouse (a pre-order), the first thing we do is send out all pre-orders, before even putting the album in stock. A lot of the time, pre-ordering an album also gets you PRE-ORDER BENEFITS such as photo cards, posters, stickers, etc. You can check if a product offers PRE-ORDER BENEFITS on the product page.
Can I choose a specific version when pre-ordering?
If you are interested in a specific version of this product, please let us know in the order notes. We can not guarantee you will get the version you want, as our supplier sends us different versions randomly, but we will try our best to accommodate you and your request! :)
How long does it take for a pre-order to arrive to me?
Pre-orders without SITE POB usually arrive to our customers within 7-14 business days from the day of the product release in South Korea. You can find the specific date range in the product description.
Pre-orders with SITE POB usually arrive to our customers within 7-21 business days from the day of the product release in South Korea. The production of POBs can push back the shipping date so that is why products with SITE POB take a bit longer than the ones without. You can find the specific date range in the product description.
What does Delivery within 1-3/1-5/2-6 weeks mean?
The product is either in stock at our supplier's warehouse or is on its way to our warehouse. Either way, this gives you the chance to order a product that is sold out in our warehouse right now and be the first one to get it before we restock.
The product I want is sold out. What can I do?
We recommend setting up a function called WATCHDOG. This function will inform you via your email address once the product is back in stock. You can find it on the product page under the Add to cart button. Additionally, you can email us at info@kpopstore.cz to get the latest info on restocking a certain product.
What is the difference between album versions? (Standard, Digipack, Weverse, etc.)
STANDARD
This is the main and most popular version of an album. It usually includes a photobook, CD, photocards, lyric book and sometimes posters and/or stickers.
DIGIPACK/COMPACT/JEWEL CASE
Digipack, compact and jewel case versions are smaller than a standard version and usually include a booklet, CD, photocards and sometimes even mini posters. Most of the time they are member-specific.
WEVERSE/PLATFORM/NEMO
These versions are very small and only include photocards and photocard-sized items. They don't contain a CD but rather a card with a QR code to download the album digitally. The QR code may also include some digital photos (serving as a photobook). If you are a photocard collector, with these albums you are getting the best deal for your money, as you get more photocards than in a standard version and for much cheaper.
POCA ALBUM
Poca albums are very similar to WEVERSE/PLATFORM/NEMO versions. There is one key difference though. From Poca albums, you can make a photocard stand, where you can display your favorite photocard of your bias.
LP/VINYL
LP or VINYL versions contain a record. These versions may sometimes also include a photobook, photocards, posters, etc. It is recommended that you check the inclusions of these before purchasing because inclusions other than a record aren't that common.